WHAT TO EXPECT
BOX OFFICE & BUILDING HOURS
The Civic Center Music Hall box office is open Monday-Friday, 10am - 5pm and TWO hours prior to performances. The main lobby and at the Civic Center Music Hall will open ONE hour prior to each performance. At the Rose State Performing Arts Center, the lobby and the box office open TWO hours prior to each performance. Please check your ticket to ensure your performance date, time and location. No refunds will be given for late seating or missed performances.
The Box Office is available for walk-up ticket sales and will call pickup for the occurring performance in accordance with the times above. They cannot facilitate subscriber related ticketing requests such as exchanges or additional ticket purchases for other performances prior to a show or during intermission. Please click here to manage your season ticket request online, or email seasontickets@okcbroadway.com.
SECURITY
The Civic Center Music Hall imposes the following security measures at both facilities for the comfort and safety of all guests and performers. We recommend arriving 20-30 minutes ahead of your scheduled performance time. No refunds or exchanges will be given for late seating or missed performances.
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No bags larger than 14" x 14" x 6" are not allowed. Bags may be searched upon entry.
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Backpacks are prohibited.
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No knives or weapons. Handguns are not allowed on City property per Oklahoma State Law 21 O.S. § 1277.
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All patrons are subject to security screening. The technology of the security screening does not interfere with medical devices but please notify the security personnel upon arrival if you'd prefer special screening.
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Neither the Civic Center nor OKC Broadway will store any bags or personal belongings.
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Those who violate any of these policies will be asked to return items to their vehicles and/or may not be admitted.
FOOD & BEVERAGE
A variety of bottled drinks, packaged snacks, premium cocktails and alcoholic beverages are available at concessions locations throughout the main and theatre lobbies. Cash and major credit cards are accepted. Don't forget to pre-order your intermission drink at the main cocktail bar!
The Civic Center now offers pre-show meals. Learn more on the Civic Center website.
PARKING AT THE CIVIC CENTER
Free street parking is available on a first-come, first-served basis on Couch and Colcord Drives. Additional paid parking is accessible from both streets. The Arts District Parking garage is located on the southeast corner of Colcord and Walker. Click here to view a map of available street parking (highlighted in yellow).
PARKING AT ROSE STATE
Free parking is always available in the lots immediately surrounding the Rose State Performing Arts Center. Lots are accessible from Adair and Prosper Blvds. Patrons can be dropped off from Adair Blvd.
LATE SEATING
Performance start times are listed on your tickets. Patrons arriving after the listed time may be held in the lobby until an appropriate break in the performance. This break is determined in advance by each individual production. Lobby television monitors feature the live performance for held guests.
PHONES, CAMERAS & RECORDING DEVICES
The use of phones, cameras, electronic, audio, or video recording devices during a performance is prohibited. Feel free to capture your experience before and after the performance and during intermission. During performances, all devices must be off or in airplane mode so as not to interfere with the production or jeopardize the safety of performers, with the exception of Gala Pro. For more information, visit okcciviccenter.com/galapro.
THEATRICAL EFFECTS
Certain theatrical conventions, including but not limited to, on-stage smoking, fog machines, strobe lights and gunshots may be utilized in a production. We will make reasonable attempts at making the use of these effects in a given production available. If you are concerned about an effect, please consult our website or call the Season Ticket Office for assistance. Notice of use is also posted in the lobby.
CLIMATE IN THE THEATRE
Temperature management in a large venue for over 2,000 guests with varying perceptions of comfort can be challenging. The Civic Center monitors temperature settings regularly, but temperature can be affected by many factors including number of guests, amount of humidity, and rapidly changing outside temperatures. Our recommendation is to dress comfortably for being in a large group, and if you are susceptible to cold, bring a light jacket, shawl or sweater just in case. Our goal is for the temperature to be perfect for each and every one of our guests but we understand that may not always be true. We thank you for your understanding and coming prepared.